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returns

We offer the possibility of returns within 21 days from order delivery. Make sure that the product is in the same condition as you received it. Prepare the parcel, pack your order in the original packaging and attach the fulfilled return form. Before dispatching your parcel please secure it with the poly bag. Dispatch your parcel to the below address on your own expense: 

Return Address:
Altmaster /sept.,
Julianowska Street 61, hall no. 9,
05-500 Piaseczno, near Warsaw, Poland
tel. + 22 701 30 00

In case of a complaint, complete the complaint form, attach photos of the defect and notify us via e-mail info@sept.com.pl

In reference to the law, you can withdraw from the sales contract within 14 days of receiving the product. You can use our return form. Send the unused and originally packed goods at your own expense to the return address.

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